TheoMate
Reservation terms
What a TheoMate reservation is, what it is not, and how to get your money back.
What you are paying for
A place in the line, and your address on the list. The deposit is consideration for holding that place and nothing else. TheoBand and the TheoMate Desk are in development: there is no final price, no ship date and no certification yet, and reserving does not change any of that.
This is not an order
No goods are being sold, offered for sale or promised. The deposit is not a purchase, not a pre-order, not a payment toward a future price, and not a contract to supply anything. If the products are never made, the only thing you are owed is your money back, which you can have at any time regardless.
Refunds
Your deposit is refundable in full, at any time, for any reason or none. Refund it yourself from the reservation page: enter your email, open the link we send, press the button. Or write to us and we will do it for you. There is no deadline, no fee, and no need to explain. The money returns to the card it came from, which usually takes card issuers five to ten days to show. Refunding releases the place in the line; your address stays on the list until you unsubscribe.
What a place in the line means
If and when there is something to buy, reservations are contacted before anyone else, in the order they were made, with reservations for both objects contacted first. It is an order of contact, not an allocation of stock, and it carries no price, no discount and no guarantee that anything will be available.
Payments and your details
Payments are processed by Stripe; we never see or hold your card details. We keep your email address, what you reserved, and the reference, which is enough to write to you and to refund you. The address is added to the TheoMate list, which you can leave from any message we send.
Changes
If these terms change, the change applies to reservations made afterwards. An existing reservation keeps the terms it was made under, and the refund right never expires.
Questions, or want your deposit back? Write to ariel@theovex.com.