TheoMate
Reservation terms
What a TheoMate reservation is, what it isn't, and how to get your money back.
What you're paying for
A numbered place in line, and your email on our list. The deposit pays for holding that place and nothing else. TheoBand and TheoMate Desk are still in development: there's no final price, no ship date and no certification yet, and reserving doesn't change any of that.
This isn't an order
Nothing is being sold, offered for sale or promised. The deposit isn't a purchase, a pre-order, a payment toward a future price, or a contract to deliver anything. If the products are never made, you're owed your money back, which you can have at any time anyway.
Refunds
Your deposit is fully refundable, at any time, for any reason. Refund it yourself from the reservation page: enter your email, open the link we send, and hold the button. Or write to us and we'll do it for you. There's no deadline, no fee, and nothing to explain. The money goes back to the card you paid with, which banks usually take five to ten days to show. Refunding gives up your place in line; your email stays on the list until you unsubscribe.
What a place in line means
If and when there's something to buy, people with reservations are contacted before anyone else, in the order they reserved, with reservations for both devices contacted first. It's an order of contact, not a guarantee of stock, and it carries no price, no discount and no promise that anything will be available.
Payments and your details
Payments are handled by Stripe; we never see or store your card details. We keep your email, what you reserved, and your reference, which is enough to write to you and to refund you. Your email is added to the TheoMate list, which you can leave from any message we send.
Changes
If these terms change, the change applies to reservations made afterwards. An existing reservation keeps the terms it was made under, and the right to a refund never expires.
Questions, or want your deposit back? Write to hello@theovex.com.